STRAIGHT TALK, SORTA

In this year of unspeakable campaigning-for-POTUS tumult, there’s been lots of conversation around spin.  Who has it.  Who uses it well (and who doesn’t).  Why they say what they say – and the gurus behind it.  And, yes, if the public knows it’s being manipulated.

Get real.

First, know that spin – the deliberate crafting of words and images for political effect – has been around since the early Greek orators honed their rhetoric to arouse and persuade.  Since Kings and Queens took forever to decide on a particular portrait or silhouette.  And since Teddy Roosevelt’s primitive press conferences or séances, when he’d ask six or 12 reporters to join him over a shave and food.

Second, John and Jane Q. Public have a good sense of the inauthentic and the dishonest, the promotions and the scripted laugh lines.  Behind unreadable exteriors (despite what pollsters say), Americans have a terrific capacity to resist spin, seeking and trusting the agreeable in very logical reasoning.  

And sad but true:  We’ve become immune to spin, since it surrounds us daily.  Via advertising in all media.  Through content marketing that pretends to be impartial and not devoted to specific brands and companies.   Even inside companies, when executives run town halls and informal chats, the words don’t always resonate.

Do we need a 21st century Diogenes?

TAG. WHO'S IT?

Confused about the sell by and use by labels on grocery foodstuffs?  As well as the “I’m all natural” claims?

Rest assured.  You’re not alone. 

According to a recent Consumer Reports survey, nearly 2/3rds of respondents believe, for instance, that ‘natural’ implies the item is a better food and that it contains no artificial ingredients, chemicals, pesticides, or GMOs.  It’s food that is simple, less processed, and genuine (whatever that means).

Wrong.

Why?

The US Food & Drug Administration hasn’t defined it yet.

Which, of course, got us to thinking:  What about the labels we in the marketing and communications biz blithely toss around, like logo and tag line and slogan and campaign and … ?  Do our key audiences (for example, the C-suite) really understand what we’re talking about – and are we all on the same page?  And do all our labels result in further confusing the folks we’re trying to reach – and persuade?

You get our drift.  Obviously, we apply labels to simplify a complex world.  The words and phrases we use to describe things and ideas, according to a 1930s’ linguist (and proven true for decades and decades after), actually determine what we see.  Think of it as a self-fulfilling prophecy. 

Twizzlers is a low-fat snack.  Natural cheese is simply that, without cellulose powder to keep it from sticking.

So is time to clear up our own noise – and, perhaps, set a great example for the manufacturers of this world?

THE MEDIA ... AND THE MAN-NERS

It started in New York.

[Of course.  But betcha San Francisco ain’t far behind.]

The media, yes, from coast to coast, has glommed onto a phenomenon known as “manspreading,” where men take up more than their fair share of seats with legs opened in a V-shape.  Public campaigns are now being waged in Manhattan via subway posters and publicity.  The tag?  “Dude, really” with a Courtesy Counts banner.

News reports and editorials make light of the practice, even though many females are outraged – and snapping pix to share on social media.  A Philadelphia spokesperson for a similar campaign denies it’s an endemic practice (though we in the Polar Vortex city claim otherwise). 

What will be fascinating, if metrics are included, is to see the behavior change and the numbers.  Visuals and media coverage notwithstanding, we guarantee that it’ll take more than an ad/PR war to confine the offending males to one seat. 

Ask change experts: 

  • Train a gaggle of key spokespeople to hop on and off trains and (nicely) confront the manspreaders. 
  • Give subway conductors a few public announcements to voice at every stop (until all 8-something million New Yorkers get the message). 
  • Con native celebrities to film a few PSAs … for social media, in taxis, on the Web.
  • Tag it to the cause of sustainability – and making sure everyone has a fair ride.

Is rider etiquette all that important?  Change starts small …