CONVERSATIONS, UNLIMITED

Much of today’s pop non-fiction is obsessed with conversations.  That is, the lack of them.   The face-to-face type.

Blame quickly shifts to the Millennials who grew up with technology in hand.  And then extends to everyone and anyone who works for a living, over-relying on social media and smartphones, on apps and e-widgets.

Yet it ain’t all the fault of IT.  Nor can we point fingers to specific cohorts, because, truth! everyone indulges.  It’s just easier to communicate with things other than our mouths, our voices, our hearts.

In a recent Wall Street Journal article, a Yale professor of computer science, half tongue in cheek and half not, proposes a Talknet for seniors.  That is, a 365/24/7 system that allows elderfolks the ability to tune into any dialogue going on around the world.  His plan is simple:  Five choices on screen, each with no more than ten participants.  Start your own conversation.  Or wait for others to leave.  Or, quite simply, listen in with computer speakers.

It’s an imaginary concept that could work, quite well, in corporate settings.  And not just for seniors.  It would train employees in the art and craft of talking.  It might be a good substitute for some learning and development courses (with apologies to those professionals).  And it could replace the communities of practice, the Yammers of the world, and corporate jam sessions (among others), helping workers realize that there’s much to be gained in connecting and relating live.

The fault, dear Brutus …

NO MASKS ON HALLOWEEN?

We go nuts for surveys.

Especially the online kind, where anonymity rules [unless to win that one outta million prize by submitting your email].

We insert comments [never rude, of course].  Ask lots of questions in the “your opinions, please” box.  Give feedback on the type of conclusions we think the surveyer wants.  Ad infinitum.

That obsession (okay, we’re honest) led us to a recent conversation with a client who loves Halloween.  She noted her kids were probably too old to dress up … and “besides, they can’t wear masks.”

Really?

The community, or so goes the explanation, banned full-face coverage (à la Darth Vader) a while back, fearing that when people can’t tell who you are, unruly and uncivil behavior just might follow. 

Which, in our mind, might have been one of the prompts for the current popularity of apps like Secret and Whisper, sites such as Reddit.  All frame e-anonymity as a good thing, with only the reminder to “say something kind.” 

So our curious selves searched psych lit to discover what research could tell us.  Answers surprised us.  According to the professionals, identity masking can encourage participation, boost a certain type of creative thinking, and improve problem solving.  Yeah, and, of course, some risk taking.  Plus psychologists Marco Yzu and Brian Southwell argue that, no matter what the media of anonymity, most of us are still governed by good and basic human principles.

So the next time you craft a “no names revealed” survey  …