THE ANTIDOTE TO DIS-ENGAGEMENT

There’s been much media handwringing these days about the lack of engagement among U.S. workers.

And just as many remedies are offered, from segmented programs for different generations to changing performance management models.

Yet a mere 80 years ago, Dale Carnegie solved the issue in How to Win Friends and Influence People.

It’s something none of us hear enough of.  It cost nothing and requires little effort.  Which, as Google’s Larry Page admitted, “Appreciation is the best motivation.”

Studies upon surveys prove the power of gratitude, from an increase in annual operating income (Harvard Business Review) to healthy heart outcomes (from the University of California/San Diego School of Medicine).  No one, though, pays much attention to how best to deliver the praise.  So here are a few of our guidelines:

  • Get real – and specific.  Generic thanks don’t work.  Be precise about the reason for recognition.
  • Deliver today, not tomorrow.  If the behavior’s to be repeated, try to give thanks immediately – or as close to the “you did good” event as possible.
  • Authenticity is the word of the decade.  Think sincere and spontaneous – and embed it in context.  Writing an email to the team?  Makes sense to include an “attaboy/girl.” 
  • Avoid exclamation marks – and OVER-superlatives.  [‘Nuff said!!!]
  • Pick the most appropriate vehicle … we favor the most impactful, i.e., face to face.

After all, World Kindness Day is only six months away.

MERCY MERCIS

It’s time to get the hook.

Here’s a life truth:  Sitting through interminable awards show thank-yous is part of live television.  Wouldn’t it be great if every actor could simply say, like Sally Fields:  “You like me”?  Comedians, long ago, used to signal an end through the finger across the throat sign or, yes, the brandishing of an actual hook on a long-handled cane.

Today, there’s another recourse to the on-and-on-and-on again droning that serves for gratitude:  Turn off the TV (or computer, if you’re streaming it).

Thanks is a funny thing, though.  When we’re not on stage, it’s a courtesy not necessarily included in everyone’s roles and responsibilities.  Often, when we do receive a gracias, it’s a) through email, b) insincerely, c) quickly emoted in person, and/or d) not at all.  All of these, in most circumstances, deserve a re-think of the thanks.

What’s wrong with an email?  When well crafted and sincere, it’s a thing of beauty.  But why not put those same sentiments into something more tangible, like a note, addressed to business or home, with a 50-cent stamp (which is what US stamps will cost by the time this blog is issued!)? 

We could say the same things about verbal thanks.  Sure, it’s okay.  But not memorable.  And if a staffer or peer or other colleague has gone out of the way to deliver, why not hand write your thanks?

The hook, in our opinion, goes to those who either “forget” common gratefulness, who just can’t be authentic – or are way too busy to send anything more than a perfunctory “it was nice of you.”  That happens way too often. 

Many forgive the sender.  We don’t.  Whatever happened to mutual respect, appreciation, value, a give and take relationship?  Mercy.